How to Double Your Sales with Backend Selling and Up Selling

The prime purpose of any business, whether online or concrete, is to make and close a deal or a sale, by taking money for a product or service which we provide, and thereby gaining revenue….it’s like I learned in my MBA program “No business makes a profit until something is sold”!

While engaged in business, you should always try to get newer people to buy from you, so that your customer base builds up.

It is also essential that you keep your existing customer base happy so that they keep returning to you. A returning customer is generally a happy customer and making him return over and over again is termed back end selling….and they are FAR more cheaper to earn sales from than creating a new buyer!

Along with back end selling, where people who have previously purchased from you or have used your services return to you for a repeat purchase, it is also important to promote up selling.

Up selling occurs when a customer who has returned to you, comes back for not only the earlier products but more that that, thus effectively have a sale value greater than the last time he or she visited. This reflects that the customer is happy with your products and services over and above that of your competitors.

The lions share of your sales and profits are going to come from a section of your customers which is quite small. It is this small group of people that you need to keep happy and therefore returning to your website.

To make this easy and automated, you need a system (contact me if you’d like to discuss how I can help you in your business! Just make a comment below and we’ll connect)

You also need to pitch hard and ensure that people enjoy shopping on your web site and leave wanting more, in order to bring over people from being casual customers into the group of people who are your primary profit drivers. You want these people to come back over and over again and not go elsewhere, so you need to ensure that the old adage of “the customer is always right” is followed to the maximum, and these prime customers are kept happy.

The next step, after ensuring that your customers are returning, is to get them to buy more than what they were planning to buy. When they are finalizing a sale, offer them some other product along with their chosen product at a discounted rate or a product which compliments the one that they have chosen. This is somewhat similar to what happens when you go to a fast food joint and you are asked if you want fries with your burger! Or “would you like me to super-size that for you”. Over 30% of the time they say yes and that is pure profit!

So, basically you should always try to convince your customers to buy more than what they were planning on doing and then watch your profits soar. Yet just because you are up selling doesn’t mean that you should ignore the needs and requirements of your customers.

Up selling is a tool which should be used for the benefit of both you and your customer and never to their disadvantage as if a customer feels that he was coerced into buying something, he might not return the next time. All sales should always be beneficial to both the buyer and the seller ad never o only one side.

Back end selling and up selling are powerful tools at the disposal of any one into sales and you should use these tools to the best possible use that you can.

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How to Increase Backend Sales from Your Current Customers

If you are selling a product that is giving you very good profits at the front end, but are making very little or nothing at all from your backend operations, you could actually be letting go of a golden opportunity to make money.

Many smart entrepreneurs out there are actually making a fortune for themselves by catering to the needs of customers for backend products. The top of this list is dominated by information products and some kinds of software applications.

But before we start the discussion, what are backend sales? The frontend sale is the main product you have on offer. Thus, the backend sales are other products that you are able to sell to the customer along with this frontend product.

This is how it works: if a customer has purchased a product on your website and clicks a link to download her product, you can send them thought o another page that makes a ‘one-time offer’ to the customer before they go ahead to their main download page.

There are, in fact, a number of ways to increase your backend sales so that you make more profit. Backend sales are important and in one sense easier because the customer is already buying a product and is in a purchase-friendly mindset to start with, which makes it easier to sell him anything.

This concept of backend sales will also have a bearing on how you develop your main product. You should develop a product that will encourage higher backend sales. While designing your frontend product you should know that you don’t necessarily make only one sale to a customer.

If someone likes your product, they will surely come back. At the same time, just having a backend product does not always mean that it will ring in the sales. The backend product must be related to the frontend you are selling.

One smart thing many businesses have discovered is to offer a small discount on the frontend product if the customer buys one of your backend products along with it. This is tempting to the customer for the savings it will mean, and also the convenience a complete package offers.

Finally, one thing that everyone must do for garnering higher backend profits is to capture the names and email addresses of your customer for follow-up later on. This might sound simple but many people actually neglect it, at their own cost.

So, what you basically need is a little creativity and some initiative to make your backend sales make you more money than you ever thought possible.

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In today’s continuing series on Seth Godin’s book “Meatball Sundae” we talk about how the SPAM kings have done us a favor by teaching us how to hit the delete button….but it makes it more challenging for us as marketers to connect with our audience.

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