Video Power Action Quote

Today’s Video Power Action Quote is from Edward C. Simmons-enjoy the video!


Point to Ponder

If you can’t find the time to do the job right in the 1st place, when will you ever find the time to go back and correct it?!

Action Step

Be conscious of the times you are tempted to slack off on a task….and press on to do it properly! The job will turn out better….and you’ll feel better about yourself!


Make it a great day!

 

 

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Interesting MBA Marketing Perspective

OK if you’re like most people, you assume that marketing learning in an MBA program is pretty dry and out-dated….am I right? (no mention of Web 2.0, RSS feeds, email marketing)

But this week’s reading assignment in my Marketing Management class this perception was shattered! See what you think:

“The long term prospects for doing business in the new economy are still enormous. Today’s well-educated business students can bring these insights, as well as new-economy expertise to the companies they join”.

They continued on to say that one of the fastest growing segments in the new-media marketing economy is SEO (Search Engine Optimization) ….basically this is where the small business owner or sales professional can drive local internet traffic to their products and services. SEO is actually a very complex field and if you need a referral to someone that can help you with this, just let me know.

OK now comes the really interesting part….in “Marketing Management” by Mullins, Walker, Boyd which is our textbook for the class, they continue this thought by moving to email marketing to say:

“Email marketing is on the rise, many companies communicate with their customer database periodically through email newsletters which can be targeted to customers much the same way as direct mail. One way to use this is opt-in email, where consumers allow companies they are interested in, to send them email with new promotions. According to Seth Godin, such “permission marketing” offers the potential for companies to create trust, build long term relationships with customers, and greatly improve their chances for making the sale.”

How’s that for relevant and current?!

I encourage you to implement a systematic, automated email marketing system in your business!

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How to Keep Your Customers Happy?

You want to please all of your customers, but the problem is they are all different and unique. Pleasing all of them is impossible. Rather select a small segment and try to please them and automatically the number of happy customer grows.

I know of quite a few experienced business men who usually take a feedback from their customers. This is an excellent method of knowing the needs of the customer but the feedback must be used with discretion. 

However, some business men may make the mistake in taking each suggestion very seriously and thus constantly change their product line and business practices. But this constant change may make the businesses unstable and cause frustration, extra cost and extra work.

Customer feedback is important but their interpretation is critical. You can’t please every one rather try to please those you can. Find out the customer need and then streamline the products and services.

Be intelligent in business. Get focused on what needs to be done and the profits will grow. Choose quality over quantity. Try to please the one’s you can. Trying to please everyone will end up pleasing no one. Create a better strong business by combining your strength and majority of customer
needs.

Let’s take here an example of a business woman who owned a jewelry store. She has an expertise on diamonds and 60% of her clientele come for that. She also keeps other gold and silver jewelry. She should have been more focused on diamonds and not dilute her market with other things, and grown
bigger. 

She could have done surveys which are diamond oriented and could have become the biggest diamond retailer in the neighborhood, by just adjusting her focus.

Always try to focus on your strengths rather than weaknesses. You’ll prosper as a brand and bigger service provider.

Do your best to please people and leave the one’s you can’t.
You’ll have more happy customers and strong and stable business.

Here are some tips:

  • You can’t please everyone, so only try to please those you can.
  • Find out your customer requirements.
  • Eliminate ideas that are not focused on customer’s desires.
  • Build on the areas that cater to customer needs.

 

Here are some important points you should keep in mind while
customer handling:

  • Everyone is different and unique.
  • Customer feed back is essential but your interpretation of that is critical.
  • Pleasing everyone is not possible so try to please the one’s you can and you’ll end
    up with more happy customers.

You must combine your strength and desire of majority of customers to create a better and strong business.

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Seth Godin-Meatball Sundae-part 10

In today’s continuing series on Seth Godin’s book “Meatball Sundae” we talk about how the SPAM kings have done us a favor by teaching us how to hit the delete button….but it makes it more challenging for us as marketers to connect with our audience.

Press play to listen to the podcast!

 

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Seth Godin-Meatball Sundae-part 9

Do you have a “Permission Asset” with your customers and prospects? Learn what Seth Godin has to say about permission marketing and how email with video can enhance this in your business!

Click below to listen

 

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